Robson and Prescott Veterinary Surgeons

Tel: 01670 512275 Telephone

Tel: 01670 512275 Including Emergencies

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Terms and conditions

Our fees

At Robson & Prescott we aim to provide the best possible care for your pet.  We recognise that there are sometimes financial constraints which we need to take into account when deciding on a course of investigation or treatment.  Our priority is to treat your pet as best as we possibly can so we will always discuss the financial implications of a proposed investigation or treatment in order to be certain that the chosen course of action is within your means.

Please be aware that:

1. A consultation fee with always apply when you consult a veterinary surgeon.  A first consultation is £29.95.  Follow-up consultations for the same condition are usually charged at a reduced rate.

2. We have a set fee for vaccinations and neutering. Currently a dog booster is £29.81 and a cat booster (including vaccination against feline leukaemia) is £29.95. We offer puppy and kitten packages that include substantial discounts on the cost of vaccinations, parasite control, microchipping and neutering.  Please contact us for other prices and for a list of typical prices for routine procedures.

3. If your pet is ill and requires diagnostic, surgical or medical interventions then we will provide you with a printed estimate at your request and discuss potential cost prior to beginning any work so you can make an informed choice for your pet.

4. Our fees are the same whether your pet is insured or not.

Methods of Payment

Our policy is that payment should be made at the time of treatment - we do not operate a credit system or routinely send accounts.

For insured pets, we may be able to make a ‘direct claim’ to your insurance company, in which case you will be liable only for your insurance excess, our administration fee, and any other fees subject to the terms and conditions of your insurance policy.  Please note that this service is offered on an individual basis and at the sole discretion of the directors.  Please discuss this with us prior to any treatment.

We accept cash, and will also accept cheques with a valid Cheque Guarantee card. We also accept most credit and debit cards (but not American Express and Solo).

Clients with an outstanding balance on their account will routinely be sent a reminder the day after their visit to the practice, and then further statements will routinely be sent in the middle and end of each calendar month.

If you have made a recent payment this may not be reflected in your current statement. Please feel free to call us if you think your statement is incorrect.

Value for Money

Costs reflect service. We believe that cheap does not necessarily mean good value and we aim to provide the best possible value for money. Our clients expect, and we aim to provide, a level care, facilities and a level of professional services that are well above average.

 

In-patient care

As a Royal College of Veterinary Surgeons recognised Veterinary Hospital we offer the highest possible standards of in-patient care.  Our hospital is staffed 24 hours a day, every day of the year, by a fully trained and dedicated team.  This ensures that we are able to treat every patient according to their individual needs.

Our hospital vets and nurses will contact you at least twice daily with updates on the condition and progress of your pet. 

We ask that you provide an emergency contact number, or numbers, and that you are available to be contacted in case of emergency at all times.  You may also provide contact details for someone that you have authorised to make decisions about your pet’s care in your absence.

 

Second opinions and referrals

Robson & Prescott Veterinary Surgeons are happy to see second opinions from other veterinary practices. However, it is a professional requirement that we contact the client’s previous vets for the clinical history. For this reason we will ask for the previous vet’s details so that we may obtain relevant notes before our first examination. It is imperative that clients co-operate with us in this matter in order to ensure appropriate continuity of care. Without this information we may chose a medication that might interact with one previously used, causing problems to your pet. Also, we would not want to put a patient through diagnostic tests unnecessarily in instances where those tests have been previously performed. Additional fees may apply for second opinion consultations.

We are aware that our clients may wish to seek a second opinion at another veterinary practice from time to time. We will forward all relevant clinical notes and laboratory test results directly to the instructed vet. There is no charge for this service.  Film radiographs (X rays) that may have been taken as part of a case always remain the property of Robson & Prescott; we will, however, provide our interpretation of them to the newly instructed veterinary practice. If digital radiographic images have been obtained, these will be forwarded directly to the new vet.

There are occasions when our veterinary team will advise a client to attend a specialist centre for a referral appointment. Some medical and surgical conditions are beyond our expertise as general practitioner vets and necessitate referral to specialists in a particular area of expertise. We will discuss the options available to you. We will help arrange these appointments and liaise with the referral practice for you.  We will forward any pertinent clinical notes, laboratory results and radiographs.

 

Access to and ownership of information and records

Client and patient information will not be released to any third party without the prior written consent of the client.

We reserve the right to use client and patient data for the purposes of internal audit.  We may release anonymised data for external studies and audit.

Clients may on occasions wish to read the clinical notes pertaining to their pet. We are happy for any client to make an appointment to view the relevant notes with a member of staff on hand to help interpret the medical abbreviations used.

Patient clinical records, laboratory results and diagnostic images are the property of Robson & Prescott Veterinary Surgeons.  We will, subject to your written request, forward these documents directly to another veterinary surgeon or practice.  We may, at the sole discretion of the directors, release these records to a client but please be aware that there is no entitlement to this.  We are obliged to retain film radiographs and hard copies of patient records and so these must always remain in our possession.

 

Complaints Policy

We hope that you will never have cause to complain about our staff, or the standard of care that we provide your pets.

Should you have any concerns at all, please speak to the senior member of our nursing team, or the senior veterinary surgeon, at the relevant branch. Most problems should be able to be resolved at this level.

More serious complaints must be addressed, in writing, to the Practice Manager. We will then fully investigate the complaint and respond to you, also in writing.

If you are not happy with the way that our team handle a complaint regarding the professional conduct of one of our Veterinary Surgeons, or Registered Veterinary Nurses, then you may contact the Royal College of Veterinary Surgeons Professional Conduct Department.

Robson & Prescott Veterinary Surgeons will not tolerate any aggressive or abusive behaviour to any staff member at any time. Any client behaving in such a manner will be asked to leave the premises immediately and will then be notified in writing that they must seek alternative veterinary care.

 

For www.robsonprescott.co.uk

These terms of use govern your use of our site. These website terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

Web site Access

1.1 It is not necessary to register with us in order to use most parts of this Website.

Use of Website

1.2 This Website may be used for your own private purposes and in accordance with these terms of use.

1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Site Uptime

1.4  All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice. 

Visitor provided material

1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy

1.7 When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]

Links to and from other sites

1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website.  If you visit any website via a link on this Website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this Website does not contain offensive or otherwise  controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.

1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and Jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Our details

Our business’s name is: Robson & Prescott Veterinary Surgeons

Our business address is: Whorral Bank, Morpeth, Northumberland NE61 3BN

Our contact details are: info@robsonprescott.co.uk - Telephone: 01670 512275

Our Surgery Locations

Morpeth Whorral Bank
Veterinary Hospital

01670 512275

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Alnwick

01665 605215

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Ashington

01670 812189

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Bedlington

01670 824745

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Blyth

01670 363607

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Morpeth -
Staithes Lane Branch

01670 516194

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Kirkley Hall - Ponteland

01670 512275

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Seaton Delaval

0191 237 6464

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West Moor

0191 256 6980

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